Privacy Policy
Effective Date: January 4, 2026 • Last Updated: January 4, 2026
On this page
Information We Collect
We may collect information in the following ways:
Information you provide directly: name, email address, phone number, mailing address, enrollment/tour requests, questions you submit, and other information you choose to provide.
Program/enrollment details: information related to your child that you provide for enrollment or participation (such as name, age, requested schedule, and parent/guardian contact details).
Donations/payments: transaction details needed to process donations or payments. Payment card data is typically handled by our payment processors and is not stored by us.
Communications: messages you send us by email, text, forms, or other channels.
Automatically collected data: IP address, browser type, pages visited, time on site, and referring URLs. We may use cookies and similar technologies for functionality and analytics.
How We Use Information
We use information to:
Provide and improve our programs and services
Respond to inquiries and provide parent/guardian support
Schedule tours, enrollment steps, and events; send reminders and operational updates
Process donations and payments
Send program updates and (where you opt in) marketing messages
Maintain safety, prevent fraud/abuse, and comply with legal obligations
How We Share Information
We use vendors to operate our website and services (for example: website hosting, email, texting/messaging, scheduling tools, payment processing, and analytics). These vendors process information only on our behalf, under our instructions, and are not permitted to use it for their own marketing purposes.
We may disclose information if required by law, subpoena, or to protect rights and safety.
For SMS/text messaging, we do not sell, share, rent, or transfer consumer personal information collected for SMS (including phone numbers, SMS opt-in, and consent records) to any external organizations for any purpose, including with your consent. Mobile opt-in and consent are never shared with third parties.
We do not sell your personal information.
SMS/Text Messaging Privacy + Data Sharing
Contact Information (SMS):
If you have questions about SMS registration or privacy, email [email protected] or call 281-675-2245.
Data Sharing & Protection (SMS):
No consumer data will be transferred to external organizations under any circumstances, including with your consent.
We do not sell, share, rent, or transfer consumer personal information collected for SMS (including phone numbers, SMS opt-in, and consent records) to any third parties or external organizations for any purpose.
We have strict internal policies and controls to prevent unauthorized access or sharing of your information.
Messaging Terms:
By providing your phone number and opting in, you consent to receive text messages from Servicing Hands of Texas, Inc. (including its program Bright Heart Academy). You will receive appointment reminders, tour reminders, service updates (e.g., closures/reminders), promotional/enrollment offers, and important notifications. Consent is not a condition of purchase/enrollment. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.
Cookies and Analytics
We use cookies and similar technologies to keep the website functioning, enhance security, remember preferences, and understand how the site is used (analytics). You can control cookies through your browser settings. Blocking cookies may impact site functionality.
Data Security + Retention
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law (for example, accounting, tax, regulatory, or safety requirements).
Your Choices and Rights
You may request access, correction, or deletion of your personal information (subject to legal limits). You may opt out of marketing emails using the unsubscribe link. You may opt out of SMS by replying STOP.
Our websites and online forms are intended for parents/guardians and adults. We do not knowingly collect personal information directly from children online without parent/guardian involvement. If you believe we collected information improperly, contact us and we will address it.
Contact Us + Changes
Servicing Hands of Texas, Inc.
440 Louisiana St., Suite 900, Houston, TX 77002
Phone: 281-675-2245
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will change. Continued use of the Services after updates means you accept the revised policy.
